Our service is based on a print-on-demand operation, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, or colour, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using our email info@doggotothemoon.io and provide a clear photo showing the issue.

Please note that the refund will be processed directly through a bank transfer. We will contact you via email at our email info@doggotothemoon.io to arrange the details of the transfer.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that we will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or colour. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered defects.